منقذ سباحة

DUTIES AND RESPONSIBILITIES  Report to duty and leave on time.  Ensure Guests are aware of all services and activities available at the pool.  Check the chemical levels in swimming pools, and steam rooms and ensure its in the required level at the standard prior to guests using the pool.  Regularly check the temperature of the pool to ensure they are at set standard.  Consistently offer professional, friendly and engaging service.  Provide a high level of guest satisfaction and safety through effective communication.  Welcome the guest and assistance them with pool towel, escort them to the sun lounge  Brief every guest using the pool with rule and regulation and ensure guest follow it.  Ensure swimming pool surrounding area its clean and will presented.  Constantly Monitor swimming activities for all the guests at the pool area and ensure they are safe  Ensure the sun loungers are clean, umbrellas are in working shape and, in the correct position and proper working condition.  Ensure that the umbrellas are fixed properly to their units and ensure that when the umbrellas are not in use they are tidied down for safety precaution.  Palace extra attention to children, elderly and disabled guests to ensure they are safe.  Use appropriate rescue techniques if observing swimmers in need of assistance.  Observe the swimming are for dangerous conditions, unusual or safe activities and swimmers who are struggling.  Caution swimmers regarding unsafe areas.  Rescue swimmer in danger of drowning and administer first aid.  Report accidents, injuries, and unsafe working conditions to the manager, attend and complete safety training and certifications as required by the management.  Always follow company policies and procedures and proper grooming and personal appearance to be maintained.  Monitor pool from lifeguard chair.  Do not leave pools unattended.  Assist risk & security team to cover unattended shift  Assist in setting up and running of any special events.  Put up umbrellas in morning, put down at night.  Collect the towels at the pool and place in the laundry and coordinate deliver of towels to laundry.  Report any defects, breakages to supervisor.  Assist and cooperate with other hotel departments, managers and staff.  Treat all guests and staff in a polite friendly manner.  Any other duties deemed appropriate by managers.  Make yourself familiar with all company rules regulations and emergency procedures.  Attend training course as directed.  Any changes you have for the duty rota must be given 7 clear days in advance.  Portray the hotel/ company in a positive manner.  Fully responsible for the health club facilities in hotel (pool area /steam/gym/) Self Management  Comply with hotel rules and regulations and provisions contained in the employment handbook.  Comply with company grooming and uniform standards.  Comply with timekeeping and attendance policies.  Actively participate in training and development programs and maximize opportunities for self-development.  Contribute to Recreations Departmental Meetings Customer Service  Demonstrate service attributes in accordance with industry expectations and company standards to include:  Being attentive to guests  Accurately and promptly fulfilling guest requests  Understand and anticipate guest needs  Maintain a high level of knowledge which will enhance the guest experience  Demonstrate a service attitude that exceeds expectations  Take appropriate action to resolve guest complaints  Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.  Be able to promote the hotel products and services.  Maintain a high level of product and service knowledge about our brand hotels. Health Safety & Security  Operate equipment using procedures learnt during training to company standards.  Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.  Familiarize yourself with emergency and evacuation procedures.  Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager. General  Comply with the company corporate code of conduct at all times.  Familiarize yourself with the company vision and values which link to our model of desired behaviors that we expect all employees to display.  .Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.  Desire and ability to improve your knowledge and abilities through on-going training.  Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries